Analytical and Creative Problem-Solving Techniques

This 1-day multidisciplinary course applies the principles and techniques of problem-solving. It is useful for anyone who works in or manages a team in any business function. It is built on two antagonistic approaches – analytical versus creative problem-solving. There are 6 steps to analytical problem-solving: identifying and defining the problem; generating possible solutions; generating and evaluating alternatives; deciding on a solution; implement the solution and evaluating the outcome. On the other hand, creative problem-solving is premised on methods such as Creative Problem-Solving (CPS), brainstorming and Dr Edwards De Bono’s 6 Thinking Hats, among others.

Certificate

On Completion

CPD Points

On Completion (optional)

All

Skill Level suited for

7h

Course Duration

English

LANGUAGE Course presented in

Full Day Virtual Course

1 September 2022
08:30am - 16:30pm (CAT)
Live Zoom Webinar
ZAR 1499 Per Delegate
  • 7 Hours of Live Interactive Webinar Training via ZOOM
  • Certificate of Completion to add to your portfolio for prospecting companies
  • Recordings of each completed live session for review (3 Month Access)
  • 1 Free self-paced course with CPD points (optional)
  • Course Material and handouts

Evening Virtual Split Course

1 - 2 September 2022
19:00pm - 22:00pm (CAT)
Live Zoom Webinar
ZAR 1499 Per Delegate
  • 7 Hours of Live Interactive Webinar Training via ZOOM
  • Certificate of Completion to add to your portfolio for prospecting companies
  • Recordings of each completed live session for review (3 Month Access)
  • 1 Free self-paced course with CPD points (optional)
  • Course Material and handouts
Popular

Live Classroom Course

1 September 2022
08:30am - 16:30pm (CAT)
Instructor-led Classroom Course (Johannesburg - Protea Hotel Midrand)
ZAR 4499 Per Delegate
  • 7 Hours of Live Interactive in Person Training in Johannesburg
  • Certificate of Completion to add to your portfolio for prospecting companies
  • Meals, refreshments, snacks to be provided at hotel (included in cost)
  • 1 Free self-paced course with CPD points (optional)
  • Course Material and handouts
IN PERSON

Course Overview

This 1-day multidisciplinary course applies the principles and techniques of problem-solving. It is useful for anyone who works in or manages a team in any business function. It is built on two antagonistic approaches – analytical versus creative problem-solving. There are 6 steps to analytical problem-solving: identifying and defining the problem; generating possible solutions; generating and evaluating alternatives; deciding on a solution; implement the solution and evaluating the outcome. On the other hand, creative problem-solving is premised on methods such as Creative Problem-Solving (CPS), brainstorming and Dr Edwards De Bono’s 6 Thinking Hats, among others.

Management is fundamentally about solving problems. Problem-solving involves understanding what is happening in a project, identifying opportunities for positive change, and devising solutions to reach desired goals.  In today’s organisations where problems occur ever so rapidly and concurrently, problem-solving has become the basis for continuous improvement and learning. As such, it can be applied to any department where a team needs to work together to meet goals and alleviate challenges.

On completion of this course – You will be able to

  • The 6 steps of analytical problem-solving
  • The 7 effective tools for problem-solving that can be applied to the 6 steps of analytical problem-solving
  • Creative Problem-Solving (CPS) as an alternative to a systematic problem-solving and its 4 effective tools
  • Applying problem-solving to different case study contexts.

completing this course will help you

  • Types and examples of conflict typically occurring within today’s organisations
  • Dealing with anger to reduce and diffuse the occurrence of conflict
  • The 5 stages of conflict
  • Subjectivity versus objectivity
  • The impact of communication on conflict
  • Developing sustainable organisational cultures that reduce conflict
  • Using the Agreement Frame

Who is this course for?

Anyone who works in or manages a team in any business function, and therefore deals with problems daily.

course Outline

Click on the Chapters to expand for more details.

  • The 6 steps of problem-solving: identifying and defining the problem; generating possible solutions; generating and evaluating alternatives; deciding on a solution; implement the solution and evaluating the outcome
  • 7 effective analytical tools, case studies part 1: root cause analysis; the simplex process; cause and effect analysis
  • 7 effective analytical tools, case studies part 2: the Kepner-Tregoe method; cost-benefit analysis; the PMI model; grid analysis
  • Creative alternatives to problem-solving: understanding creativity and its application to problem-solving; the Creative Problem-Solving (CPS) alternative to a systematic approach; the CPS learner model; Dr Edward De Bono’s 6 Thinking Hats; mind mapping; brainstorming and piggybacking.

Meet the Instructor

Tafadzwa Taruvinga

A seasoned facilitator with solid on-site and online training experience who has successfully
delivered 30+ accredited courses to 2500+ South Africans within 250+ private and public
sector institutions in 6 years.

Education & Professional Development

  • Master of Arts in Creative Writing, University of the Witwatersrand (Wits), 2021 – 2022
  • B.Com Degree in Economics and Management, Rhodes University, South Africa, 2008
  • Professional Diploma in Marketing, Chartered Institute of Marketing, UK, 2009
  • Certificate of Internship, Afrika Kommt Fellowship Award, GIZ Germany, 2012
  • Certificate in Organisational Behaviour, Edinburgh Business School, UK, 2015
  • Application for Assessor registration with the Services SETA pending since May 2022
  • Application for Moderator registration with the Services SETA pending since May 2022.

Register for the course

Please take note. Should your selected course option not meet the selected minimum delegate requirements (10) as per terms and conditions , You will be notified and rescheduled to the next available course date or alternatively, you can choose to moved to one of the other sessions options.

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