Conflict Management for Better Workplaces

Contemporary organisations can use conflict as a catalyst for business process reengineering (BPR). But teams working within many organisations are dispirited by constant, unproductive conflict. In some of them, unproductive conflict is so rampant as to almost be systemic. Conflict can be crippling. What happens in the end? Turnover rise incessantly, soloing becomes the norm, teams become less productive and negligence increments margins of error over time. Ultimately, companies lose a sizeable portion of their reputations, and they might seize to be going concerns.

Certificate

On Completion

CPD Points

On Completion (optional)

All

Skill Level suited for

14h

Course Duration

English

LANGUAGE Course presented in

Full Day Virtual Course

8 - 9 August 2022
08:30am - 16:30pm (CAT)
Live Zoom Webinar
ZAR 2499 Per Delegate
  • 14 Hours of Live Interactive Webinar Training via ZOOM
  • Certificate of Completion to add to your portfolio for prospecting companies
  • Recordings of each completed live session for review (3 Month Access)
  • 1 Free self-paced course with CPD points (optional)
  • Course Material and handouts

Evening Virtual Split Course

8 - 11 August 2022
19:00pm - 22:00pm (CAT)
Live Zoom Webinar
ZAR 2499 Per Delegate
  • 14 Hours of Live Interactive Webinar Training via ZOOM
  • Certificate of Completion to add to your portfolio for prospecting companies
  • Recordings of each completed live session for review (3 Month Access)
  • 1 Free self-paced course with CPD points (optional)
  • Course Material and handouts
Popular

Live Classroom Course

8 - 9 August 2022
08:30am - 16:30pm (CAT)
Instructor-led Classroom Course (Johannesburg - Protea Hotel Midrand)
ZAR 5499 Per Delegate
  • 14 Hours of Live Interactive in Person Training in Johannesburg
  • Certificate of Completion to add to your portfolio for prospecting companies
  • Meals, refreshments, snacks to be provided at hotel (included in cost)
  • 1 Free self-paced course with CPD points (optional)
  • Course Material and handouts
IN PERSON

Course Overview

Contemporary organisations can use conflict as a catalyst for business process reengineering (BPR). But teams working within many organisations are dispirited by constant, unproductive conflict. In some of them, unproductive conflict is so rampant as to almost be systemic. Conflict can be crippling. What happens in the end? Turnover rise incessantly, soloing becomes the norm, teams become less productive and negligence increments margins of error over time. Ultimately, companies lose a sizeable portion of their reputations, and they might seize to be going concerns.

Why you should attend this course:

This 2-day course is designed to expand delegates’ understanding of conflict, and to impart strategies that enable its management. It cuts across the organogram vertically and laterally, so anyone in any function at any level will especially benefit from it. It illustrates what conflict is and how it typically manifests within a team, explores its major causes and helps the delegate to develop strategies to deal with conflict.

On completion of this course – You will be able to

  • Types and examples of conflict typically occurring within today’s organisations
  • Dealing with anger to reduce and diffuse the occurrence of conflict
  • The 5 stages of conflict
  • Subjectivity versus objectivity
  • The impact of communication on conflict
  • Developing sustainable organisational cultures that reduce conflict
  • Using the Agreement Frame

completing this course will help you

  • Types and examples of conflict typically occurring within today’s organisations
  • Dealing with anger to reduce and diffuse the occurrence of conflict
  • The 5 stages of conflict
  • Subjectivity versus objectivity
  • The impact of communication on conflict
  • Developing sustainable organisational cultures that reduce conflict
  • Using the Agreement Frame

Who is this course for?

  • Business unit leaders and their teams
  • Private or public sector supervisors, middle and senior managers
  • Human resources managers
  • People who constantly experience conflict within the workplace
  • Any intermediary who is often required to resolve conflicts.

course Outline

Click on the Chapters to expand for more details.

  • Defining conflict: What are conflict and conflict management? The 4 types of conflict; positive and negative conflict; conflict as a catalyst for business process reengineering; open versus hidden conflict; major causes of conflict
  • The role anger plays in conflict: distinguishing anger from assertiveness; the 4 communication styles and effective responses to counter conflict; the 5 elements of emotional intelligence
  • The 5 stages of conflict: latent conflict, perceived conflict; felt conflict; manifest conflict; conflict aftermath
  • Subjectivity versus objectivity: the power of power and of perception; differences between subjectivity and objectivity; an illustration of how subjectivity ignites rather than resolves conflict; a discussion of observations; assumptions, beliefs, opinions and personal feelings.
  • Communication and conflict: introducing the communication model; noise that leads to conflict; active and passive voice responses that result in or resolve conflict; email etiquette conflict triggers; respectful communication tips for the workplace
  • Sustainable organisational cultures that reduce conflict: introducing organisational culture; the 4 types of organisational culture; why ‘us versus them’ cultures don’t work; effective top-down communication strategies; how organisational cultures can diffuse cross-cultural conflicts; sustainable conflict reduction strategies that work; creating to-do lists post the implementation conflict reduction interventions
  • Using the Agreement Frame: The Agreement Frame – an effective resistance reduction tool; understanding resistance; framing BATNAS and WATNAS.

Meet the Instructor

Tafadzwa Taruvinga

A seasoned facilitator with solid on-site and online training experience who has successfully
delivered 30+ accredited courses to 2500+ South Africans within 250+ private and public
sector institutions in 6 years.

Education & Professional Development

  • Master of Arts in Creative Writing, University of the Witwatersrand (Wits), 2021 – 2022
  • B.Com Degree in Economics and Management, Rhodes University, South Africa, 2008
  • Professional Diploma in Marketing, Chartered Institute of Marketing, UK, 2009
  • Certificate of Internship, Afrika Kommt Fellowship Award, GIZ Germany, 2012
  • Certificate in Organisational Behaviour, Edinburgh Business School, UK, 2015
  • Application for Assessor registration with the Services SETA pending since May 2022
  • Application for Moderator registration with the Services SETA pending since May 2022.

Register for the course

Please take note. Should your selected course option not meet the selected minimum delegate requirements (10) as per terms and conditions , You will be notified and rescheduled to the next available course date or alternatively, you can choose to moved to one of the other sessions options.

Want to receive push notifications for all major on-site activities?

×

Hello! Click to start the chat.

× We are live - Chat with Us